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Frequently Asked Questions
What types of products can I use to clean the flocked surface of my airbed?
To clean the flocked surface of the airbed, use a solution of mild soap and water. After cleaning, store it in a cool and dry place. Important: Do not use chemical scouring powder, or any other harsh or abrasive chemicals. They could ruin your airbed. Important: Do not use a hairdryer to accelerate the drying process to avoid any damage to the PVC material.
Do you recommend using pool chemicals?
Yes, we recommend using pool chemicals to maintain the proper chemical levels of the water. Pool chemicals can also make maintenance easier by significantly reducing the amount of times you change your water during the season. Important: always follow the safety instructions written on the chemical products.
How many times a year should I change the water?
This depends on the amount of use the pool receives. If the pool is chemically and/or manually maintained, the water should last a full summer season. Please contact your local pool chemical supplier for detailed information regarding chemical maintenance; they will be able to properly advise you about maintaining the cleanliness of your water.
Do I need to disassemble my pool for the winter?
It is strongly recommended to disassemble the pool for the winter. The above ground pools may collapse under the weight of ice and snow, which would greatly damage the PVC pool walls. We recommend disassembling the pool when temperatures fall below 10ºC.
What should I do if I notice debris and dirt on the floor of my pool?
If there is debris or dirt on the floor of the pool, we recommend using the Bestway Deluxe Maintenance Kit or choosing from our wide variety of Bestway cleaning accessories. Using the correct accessories to maintain your pool can increase the life of your water.
What should I do if my water turns green?
If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer.
What can I do if white flakes appear in the water?
The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness. Visually inspect the electrolytic cell for limescale buildup and clean the electrolytic cell if necessary. If the above operation doesn’t solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What chemicals should I use to maintain my water?
Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
The filter set is difficult to unscrew from the spa wall, what can I do?
Unscrew the filter set with two hands and apply strength evenly to unscrew.
How do I clean the filter housing and cartridge in my spa?
To clean the filter housing and the filter cartridge, follow these steps: 1. Turn off all spa functions such as filtration and heating. 2. Unscrew the filter inside the spa. Take it outside the spa before opening, to ensure that debris collected inside the filter do not reenter the spa when the filter housing is opened. 3. Take out the filter cartridge from the filter housing. Rinse out with a garden hose and reuse. However, if the filter cartridge remains soiled and discolored, then it should be replaced.
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